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PRIVACY POLICY

This "Policy" describes the types of personally identifiable information we receive and maintain in the ordinary course of business and what we do with that information. This Policy also describes how we safeguard that information. Swiss Avenue may provide links to third-party websites that have different privacy and security practices. This Policy does not apply to information that may be collected by or that you may provide to third parties through websites that link to or from this or our other websites.

 

Personally Identifiable Information We Receive and Maintain in the Ordinary Course of Our Business

As used in this Policy, the term "personally identifiable information" means financial and other personal information about an individual. "Personally identifiable information" includes, but is not limited to, first and last names, address, email address, income information, debt payment histories, social security numbers, credit reports, and other information provided by consumer reporting agencies, mortgage lenders, mortgage and securities dealers, and other participants in the secondary mortgage market. "Personally identifiable information" does not include information that has been "de-identified" so that it no longer can reasonably be identified with a particular individual.

Circumstances under which we receive personally identifiable information include the following:

  • We receive personally identifiable information about borrowers, loan applicants and other individuals in the ordinary course of our business. We receive this information in several circumstances, including when evaluating whether to make or purchase a loan, when consummating the purchase of a loan, when reviewing information about loans in which we already have an interest (for quality control and other purposes), and when evaluating, engaging in or otherwise dealing with various debt and securities-related transactions.

  • We receive personally identifiable information from employees of brokers and third-party originators, principals and directors who register for our proprietary services

  • We receive personally identifiable information from individuals employed by or interested in pursuing employment with Swiss Avenue.

  • We receive personally identifiable information from individuals and entities seeking to do business with Swiss Avenue.

  • We receive personally identifiable information from borrowers, loan applicants and other individuals who contact us and provide us with information by telephone, through this and our other websites, and from voluntary surveys offered on our websites and elsewhere.

  • We receive personally identifiable information in providing educational programs and information about managing money and credit, and the mortgage loan process.

 

Information We Collect Through This Website

When you visit this website or our other websites, we collect and store the following information (collectively, "Website Visitor Information"): the name of the domain and host from which you access the Internet, such as aol.com; the Internet protocol address of the host server you are using, such as ww3.aol.com; the name and version of your Web browser, such as Internet Explorer; the date, time and type of device you used to access the website; and if you came to us through a link from some other website, the Internet address of the website from which you linked to us.

Cookies, Tracking Pixels and Tags: Some parts of this or our other websites may use "cookies," “tracking pixels,” or “tags,” all of which are small files of code placed on your computer or other internet-connected device when you connect to our websites. Our website may use a cookie, tracking pixel or tag in order to log which pages you visit on the website, to provide certain features during your visit to the website, to track your browsing activity over time and across third-party websites and to deliver targeted advertisements to you.

 

Third-Party Analytics

We also use third-party web analytics services, such as Google Analytics, to evaluate use of this and our other websites and to improve functionality. These services may use cookies, tracking pixels, tags, web server logs and web beacons to provide us with analysis of how visitors access and use the websites. Some of these services may also use this website data to provide and improve their products and services, but most use this data in an aggregated, non-identifiable form and do not share it externally. We and some of our third-party service providers may also conduct surveys and use survey information and analytics to determine and report to us with recommendations on user satisfaction with website functionality and features.

Opting Out: You can decline or refuse to accept cookies, tracking pixels or tags by setting your cookie preferences or by adjusting your browser’s cookie settings, however some features of the website may not function properly if you do this.

 

Calculators and Loan Applications

If you enter information into a financing or affordability calculator offered on this website (such as income, the length of a loan you want, or the finances related to a project, that information is collected and retained by Swiss Avenue.

What We Do With Personally Identifiable Information

  • We comply with applicable laws and regulations in our use and disclosure of personally identifiable information.

  • We do not sell or disclose personally identifiable information to consumer marketing companies.

  • We use and disclose personally identifiable information in connection with our secondary market-related activities. For example, we use personally identifiable information to evaluate loans in which we are considering making or acquiring an interest in, and to monitor the performance of loans that we own or guarantee. As another example, we use this information to evaluate the value of properties collateralizing these loans and predict default. We also disclose personally identifiable information to consumer credit counseling services.

  • We provide personally identifiable information to third parties as a necessary part of our related activities and other aspects of our business, including to loan servicers, consumer reporting agencies, workout companies, attorneys, and technology providers who enable us or third parties to perform business, professional, and technical support functions for us or you. For example, we may disclose personally identifiable information to third parties to administer or protect our interest in a loan.

  • We use personally identifiable information for purposes of research and for modeling related to our business, our public purpose, and our websites. We may publish the results of our research, but we will not publish personally identifiable information about you in connection with the research or otherwise.

  • We use personally identifiable information to establish and manage relationships with brokers, third-party originators, and other entities with whom we engage in business, such as information about these entities direct principals, officers, and guarantors. We also may receive name, email addresses, phone numbers, photographs/images, and other contact information for the employees of the entities with whom we are dealing.

  • We may disclose personally identifiable information related to your use of this or our other websites to third parties who assist us with those websites. This may include information you provide as part of voluntary surveys about related issues taken after using or visiting those sites.

  • We disclose personally identifiable information to our regulators, our conservator, and as otherwise required by applicable laws, regulations, and court orders.

  • If you send us an email or message and provide your name or other personally identifiable information, we may use this information to research your question, to send an answer to your question and to deliver the requested information or service to you. We also may use this information to provide you with information in which we believe you will be interested; however, at any time, you may request that we stop doing this by contacting us in the manner described in the "How to Reach Us" section of this Policy.

  • We may also use Website Visitor Information to help improve our services and visitors' overall experience.

 

How We Safeguard Personally Identifiable Information

We use administrative, technical, and physical safeguards to protect the security and confidentiality of personally identifiable information that we receive, including computer files and documents that contain the information. Our standards are designed to:

  • Protect the security and confidentiality of the information;

  • Protect against anticipated threats or hazards to the security or integrity of the information; and

  • Protect against unauthorized access to or use of the information that could result in substantial harm or inconvenience to an individual, such as a borrower, consumer, or employee.

  • We restrict access to personally identifiable information to those who need to know the information for our business purposes. We follow a corporate records retention program that requires us to destroy information we no longer need for our business or reasonable archival purposes. We destroy, erase, or make unreadable such information prior to disposal as required by applicable law. Our policies and our agreements with third parties require appropriate security and confidentiality standards to protect the confidentiality of personally identifiable information (including Website Visitor Information) and prohibit its unlawful disclosure. We strive to maintain a high standard of security and privacy.

 

Data Storage and Retention

Your personally identifiable information is stored by Swiss Avenue on its servers or on servers of our third-party service providers. We retain personally identifiable information that we collect or receive for as long as we need to use it in connection with our business and may retain it thereafter as determined and in compliance with applicable laws. We continue to treat all personally identifiable information that we retain in accordance with the requirements of applicable laws and regulations and this Policy. Among other rights as a data subject, you may obtain rectification of errors in the record of your personal data, or you may request erasure of your personal data, subject to our right to continue to process your personal data as necessary for the performance of a contract to which you are party (for example, a loan agreement, guarantee, deed of trust, mortgage, or other contract).

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Changes and Updates to This Policy

We reserve the right to change this Policy in the future. The amended version of this Policy will be posted on this website.

 

How to Reach Us

If you have a question about the way your information is used or about our information practices, please contact us by sending an email to: info@swissavenue.com or call 833-SWISS-AV

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